It happened recently at a New York airport.  Some people wish they had the guts of this woman. An award should go to this United Airlines gate agent in New York for being smart and funny, while making her point when confronted with a passenger who probably deserved to fly as cargo. For all of you out there who have had to deal with an irate customer, this one is for you.

A crowded United Airlines flight was canceled. A single agent was re-booking a long line of inconvenienced travelers.

Suddenly, an angry passenger pushed his way through the line to the counter. He slapped his ticket on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.”

The agent replied, “I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first,  and then I’m sure we’ll be able to work something out.”

The passenger was very unimpressed. He asked loudly, so that the passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”

The agent looked at him and smiled sweetly.  It had been a long day already.  Not losing any time, she grabbed her public address microphone. “May I have your attention, please?” she began. Her voice was heard clearly throughout the terminal. “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.  If anyone can help him with his identity, please come to Gate 14.  Thank you.”

With the folks behind him in line trying to smother their laughter and not succeeding, the man glared at the United Airlines agent, gritted his teeth, and said, “F*** You!”

Without flinching, she smiled and said, “I’m sorry sir, you’ll have to get in line for that, too.”

Life isn’t about how to survive the storm, but how to dance in the rain.  The End.

Thank you to Tom K. for submitting this story.

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